Salon Etiquette

Helping us create the best experience for everyone. ♡

At Pigment Beauty Collective, our goal is to provide a relaxing, luxury experience where every guest feels comfortable, welcomed, and cared for. To help us maintain that environment, we kindly ask that all guests and team members follow these salon etiquette guidelines.

🚗 Parking

We are pleased to offer complimentary parking in our designated parking lot.

Please note:

• Complimentary parking is only available in the designated Pigment parking area.

• If you choose to park on the street, you are responsible for any parking fees or meter requirements.

• Pigment Beauty Collective is not responsible for parking tickets, expired meters, or reminding guests to pay for street parking.

• Please allow yourself extra travel time to park and arrive for your appointment, especially during busy downtown hours.

⏰ Arriving On Time

We understand that life happens!

We allow a 15-minute grace period for late arrivals.

After 15 minutes, your appointment may need to be:

• Shortened to fit the remaining appointment time

• Modified to a different service

• Rescheduled

• Cancelled

These decisions are made at the discretion of salon management and your service provider to ensure we remain on schedule for all guests.

If your stylist is unexpectedly delayed or unable to attend your appointment, we will notify you as soon as possible and work with you to find the best solution.

👶 Children & Additional Guests

To help preserve a calm, relaxing atmosphere, we kindly ask that only guests receiving services remain in the salon.

Please note:

• Children are welcome only if they have a scheduled appointment.

• We unfortunately cannot accommodate children or additional guests waiting during your appointment.

If you have a unique circumstance or questions regarding this policy, please contact salon management before your appointment. We're always happy to help whenever possible.

📱 Phone Etiquette

We completely understand needing to stay connected.

To ensure every guest can fully enjoy their self-care experience, we kindly ask that you:

• Use headphones for FaceTime, videos, music, and phone calls.

• Keep phone conversations brief and at a respectful volume.

• Avoid speakerphone at all times.

Many guests visit us to relax, unwind, and disconnect, and we appreciate your help in creating that peaceful environment.

💬 Respectful Conversations

Pigment Beauty Collective is a welcoming space for everyone.

While we love getting to know our guests, we ask that conversations remain respectful and appropriate for all ages and guests in the salon.

If a conversation becomes disruptive or may make others uncomfortable, your stylist may gently redirect the discussion or ask that voices be lowered.

If inappropriate behavior or conversations continue after being addressed, salon management reserves the right to end the appointment and ask the guest to leave.

Thank you for helping us create a welcoming environment where everyone can relax, recharge, and feel beautiful.

We truly appreciate your kindness, respect, and understanding.

We can't wait to see you!

♡ Pigment Beauty Collective